Hey laundry ninjas! Welcome back for the second part of our exclusive interview with John Teasley, the laundry delivery wizard behind Fresh & Clean Laundry San Diego. Today we are going to continue visiting the secrets to John’s laundry delivery business growth! In case you missed it, check out Part 1 of our chat where John shared his incredible journey from zero to laundry hero: Over 100 Laundry Pickup and Delivery Per Day! Part. I
This guy is seriously crushing it with over 100 pickups and deliveries a day and 19x revenue growth in just 3 years. 🤯 Today, John’s diving deeper into how he keeps his customers coming back for more.
The Tech That Keeps Track for Laundry Delivery Business Growth
One of John’s not -so-secret weapons is laundry management software. “It’s like having GPS for every sock”, John jokes. The software tracks orders from the moment they’re picked up to when they are safely returned, giving John and his team a bird’s-eye view of the whole process.
Why is this so important?
Peace of mind for customers – Have you ever lost something in the mail and panicked? Your customers feel the exact same way about their laundry. Being able to track their order step-by-step reduces anxiety and builds trust.
Quick problem-solving – Mistakes can happen, but with tracking software, John’s team can quickly pinpoint where things went wrong and quickly address the issue. This leads to happier customers and fewer lost items.
Streamlined training – When errors do occur, the software helps John identify training opportunities for his staff. This ensures everyone is following the correct procedures, leading to a better overall service.
Discipline = Happy Customers
John emphasizes that while laundry delivery may seem simple, it requires a ton of discipline to do it right.
“It’s a trust business”, John explains. “Customers are trusting you with their personal belongings. We follow their instructions to the letter, return their items on time, and always treat their laundry with care.”
Patience Pays Off
John’s advice for those starting out in laundry delivery? Be Patient. Laundry business growth does not happen overnight.
“It doesn’t happen overnight,” John says. “It took us time to build awareness and gain traction. Don’t get discouraged if your not slammed with orders right away. Be patient, market your business consistently, and focus on providing amazing service.”
Software: The Right Choice Matters
When it came to choosing software for his laundry business, John looked for a few key features:
- Integrated POS system: No juggling multiple systems – everything is handled in one place.
- Transparent pricing: No hidden fees or ROYALTIES!
- Experience in the laundry industry: A software company that truly understands the unique challenges of laundry pickup and delivery.
John Chose Curbside Laundries because it ticked all of the boxes. He also highlighted that the ongoing support and consultations that we provide are a huge bonus!
